FAQs
Q:How much are your services?
A:Our Message Only plan starts at $300/month and our Scheduling starts at $750/month. Complete Front Office Management starts at $1100/month for group practices.
Final pricing is based on your practice size and call volume, which we determine together during your free consult.
Q: Can Koap just take live live calls without booking.
A: All plans include live call answering and follow up on messages left during non business hours.
Q: Does Koap access my EHR and booking system?
A: Yes! We are trained in 10+ EHR platforms including SimplePractice, TherapyNotes, Jane App, TheraNest, and others. If you use a system we have not encountered, we will learn it during onboarding. We log in directly — no workarounds, no relay messaging.
Q: Do you provide a BAA? Are you HIPAA compliant
A: Absolutely. HIPAA compliance is non-negotiable for us, and we provide a Business Associate Agreement (BAA) for every client. Your practice and your client data are protected at every step.
Q: Do you handle existing patients or only new patient intake?
A: We also handle scheduling, rescheduling, cancellations, and message relay for existing clients as part of our service.
Q: How long does it take to get started?
A: From signed agreement to go-live is typically 1-2 weeks. We use that time to onboard your team, access your systems, and train on your specific workflow. We do not rush this...a solid onboarding means fewer problems down the line.
Q: Do I have to sign a contract or commit to a minimum term?
A: Nope. Koap is month-to-month. Just adjust or cancel with two weeks notice. No contracts, no minimums.
Q: Who’s a good fit for Koap?
A: Solo to large group practices. If you are ready, we have 3 levels of support that can grow with you.
Q: Can Koap work alongside my in-house team or other vendors?
A: Absolutely. Many clients use Koap as a full solution or to support/replace parts of your front office operations.
Q: Do I have to change my number?
A: Absolutely not. During onboarding you will be issued a dedicated number to forward your business line to. There is no change or disruption in your listed number.
Please note: We do not work with clients using Google Voice. We have found that it does not work well with a service like ours. We recommend porting your number to a service like TalkRoute, Ring Central, or Grasshopper before partnering with us