FAQs
Q:How much are your services?
A:Our Foundational Support tier starts at $750/month. Final pricing is based on your practice size and call volume, which we determine together during your free consult. Full Intake Partnership is custom-priced. We do not believe in one-size-fits-all pricing because no two practices are the same.
Q: Can Koap just take live live calls without booking.
A: Our lane of expertise is intake. However, we offer limited slots for clients wanting call answering only. We can discuss your needs on our free consult call.
Q: Does Koap access my EHR and booking system?
A: Yes—We are trained in 10+ EHR platforms including SimplePractice, TherapyNotes, Jane App, TheraNest, and others. If you use a system we have not encountered, we will learn it during onboarding. We log in directly — no workarounds, no relay messaging.
Q: Do you provide a BAA? Are you HIPAA compliant
​A: Absolutely. HIPAA compliance is non-negotiable for us, and we provide a Business Associate Agreement (BAA) for every client. Your practice and your client data are protected at every step.
Q: Do you handle existing patients or only new patient intake?
​A: We also handle scheduling, rescheduling, cancellations, and message relay for existing clients as part of our service.
Q: How long does it take to get started?
​A: From signed agreement to go-live is typically 1-2 weeks. We use that time to onboard your team, access your systems, and train on your specific workflow. We do not rush this — a solid onboarding means fewer problems down the line.
Q: Do I have to sign a contract or commit to a minimum term?
​A: Nope. Koap is month-to-month—adjust or cancel with simple notice. No contracts, no minimums.
Q: Who’s a good fit for Koap?
​A: Growing mental health practices ready for expert, hands-on intake without the cost, hassle, or risk of in-house staff or generic VAs. If you want premium, white-glove support, you’re in the right place.
Q: Can Koap work alongside my in-house team or other vendors?
​A: Absolutely. Many clients use Koap as a full solution or to support/replace parts of your front office operations.
Q: Do I have to change my number?
​A: Absolutely not. During onboarding you will be issued a dedicated number to forward your business line to. There is no change or disruption in your listed number.
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Please note: We do not work with clients using Google Voice. We have found that it does not work well with a service like ours. We recommend porting your number to a service like TalkRoute, Ring Central, or Grasshopper before partnering with us